Privacy Policy
Last Updated: October 13, 2026
At a glance
We may collect what you share with us, some details about how you use our online services, and what we need to provide the services you request. We generally use that information to operate, secure, and improve our services and to stay in touch. Your choices and rights depend on where you live and which services you use. The rest of this policy explains the details in plain language.
About this policy
We want you to feel comfortable using our website and online services, and we've aimed to keep this policy clear and easy to follow. In this policy, "we," "us," and "our" refer to Connex Awbrey Lane Self Storage. "You" and "your" refer to the person using our website or online services.
Because services and features vary, the provisions below apply when a particular feature is available or a particular law applies to you.
How this fits with our Terms & Conditions
When you use our services, our Terms & Conditions and any rental or facility rules may also apply. Those cover matters such as reservations, payments, access, cancellations, and how disputes are handled. This policy explains how we handle your personal information. If the two conflict about privacy, this policy generally controls, to the extent the law allows.
Information we may collect
What we collect depends on how you use our services, which features are available, the choices you make, and the law that applies to you. We won't necessarily collect everything below — here are the categories that may apply:
| Category | Examples | When it may apply |
|---|---|---|
| Contact and account information | Name, email, address, phone number, username, messages, reviews, or support requests. | When you contact us, set up an account, submit content, or request a service. |
| Reservations and payments | Reservations, rentals, the services you select, dates, payment details, and confirmations. | When you reserve, rent, purchase, pay, or manage a service. |
| Property and access information | Details about a storage unit or gate access. | When relevant to a service, facility, or access feature you use. |
| Information about other people | Authorized users or emergency contacts. | When you provide or authorize someone else's information. |
| Device and usage information | IP address, device and browser details, pages viewed, cookies, approximate location, access logs, and security signals. | When you browse or use the Online Services. |
| Sensitive information | Government identifiers, financial-account details, precise location, or access credentials. | Only when needed for a service and permitted by law. |
We may receive this information directly from you, automatically as you use our services, from providers or partners, from public sources, or from someone connected to a service you request. If you share someone else's information, please make sure you're authorized to do so.
How we use your information
Depending on the circumstances, we may use your information to:
- Provide and support the services you request, such as reservations, rentals, storage, and access services.
- Set up and manage accounts, process payments, respond to your questions, and send service updates or, where permitted, marketing messages.
- Operate, secure, and improve our services; resolve problems; prevent fraud; investigate issues; and honor your privacy choices.
- Comply with the law, protect people and property, handle legal claims, or manage a business change such as a sale or merger.
How we share information
We may share personal information when it's reasonably needed to operate our services, follow your instructions, or meet a legal or business need. Depending on the situation, recipients may include:
- Providers and technology partners that help us operate the Online Services.
- Payment processors and partners involved in a service you request.
- Facility staff who need the information to provide or secure a service.
- Analytics or advertising providers, if those tools are enabled and permitted by law.
- Advisers, government authorities, people involved in a business transaction, or others at your direction or with your consent.
When a provider works on our behalf, it may use your information only as our agreement, our instructions, and the law allow. Some providers also have their own privacy notices.
Text messages and mobile information
We don't share your SMS or mobile information — such as your mobile number, text opt-in, consent, or related messaging details — with third parties or affiliates for their own purposes. We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. We share it only with the providers that send or support the messages you requested, or when the law requires it.
Cookies, tracking, and communications
Our services may use cookies and similar tools, such as pixels, tags, SDKs, session replay, and details in links or URLs. Depending on the service and the law, these support core features, preferences, analytics, security, personalization, or advertising.
Where the law requires consent for non-essential tools, we'll generally ask before using them. You may be able to manage your choices through your browser or device settings. Where required, we'll also aim to recognize signals such as Global Privacy Control (GPC).
We may send you service messages and, where permitted, marketing messages. Marketing messages generally include a way to opt out where required. If we offer text messages, you may be able to reply "STOP" to opt out, and other help or opt-out options may also be available.
Payments, access, security, and retention
Payments are typically handled by third-party payment providers under their own privacy notices. Depending on the service, we may receive information such as payment status, billing details, a partial card number, refunds, or confirmations. How payment information is stored can vary.
We use reasonable safeguards designed to help protect your information, though no online system can be completely secure. We generally keep information only as long as we reasonably need it — for example, to provide services, maintain records, resolve disputes, protect security, or meet legal requirements.
Your privacy rights and choices
Depending on where you live, the law that applies, and how we use your information, you may have some of the rights below:
| Right | What it means | How to begin |
|---|---|---|
| Access or know | Ask what personal information we collect, use, or disclose. | Use the contact information below. |
| Correct or delete | Ask us to correct or delete your information, with some legal exceptions. | Use the contact information below. |
| Opt out or limit | Opt out of certain targeted advertising, sale, sharing, or profiling, or limit sensitive-information uses, where those apply. | Use the available settings, signals, or request methods. |
| Object, restrict, or appeal | Use other rights that may apply, such as withdrawing consent or appealing a decision. | Contact us or follow the instructions we provide. |
To make a request, contact us using the information in the Contact Us section below.
We may need to confirm your identity before acting, and we'll aim to respond within the time the law allows. Consistent with applicable law, we don't intend to discriminate against you for exercising your rights.
Children's privacy
Our services aren't meant for children under 16, and we don't knowingly collect their information unless the law allows it with the required consent. If your local law sets a different age or adds extra protections, we'll aim to follow it.
Automated tools and artificial intelligence
Automated tools or AI may help us route support requests, improve service, understand usage, or detect fraud. If those tools use personal information, we'll aim to provide additional notice or ask for consent where required.
Third-party services and links
Our services may link to or work with other companies' websites, apps, payment pages, booking systems, or access systems. Those companies collect information under their own privacy notices, so please review theirs before using them.
Region-specific disclosures and rights
Depending on where you live and the law that applies, additional privacy disclosures, rights, and choices may apply.
California residents: If the California Consumer Privacy Act applies, you may be able to know or access, correct, delete, and obtain a copy of your personal information; opt out of its sale or sharing (including certain targeted advertising); limit certain uses of sensitive information; and receive equal service for exercising those rights.
Residents of other U.S. states: Other state privacy laws may give you rights to access, correct, delete, or obtain a copy of your information, or to opt out of activities such as targeted advertising, sale, profiling, or certain automated decisions.
EU and UK residents: If the EU GDPR or UK GDPR applies, you may have rights to access, correct, delete, restrict, object to, or transfer your information, and to withdraw consent. You may also complain to your local data-protection authority.
International transfers
Your information may be handled outside your home country, including in the United States. When the law requires, we aim to use recognized protections such as an adequacy decision, standard contractual clauses, or another approved safeguard.
Changes to this policy
We may update this policy as our services, technology, or legal requirements change. When we do, we'll update the "Last Updated" date and aim to provide additional notice or ask for consent where required.
Contact us
For questions, concerns, or privacy requests, you can reach us using the information below:
Connex Awbrey Lane Self Storage PO Box 2821 Eugene, OR 97402
Phone: (541) 302-8060 Email: connex.awbreylneugene@gmail.com
You can also review our Terms & Conditions.